The Terms and Conditions under which Platinum Journeys operate are detailed below. Booking and payment of the tour deposit represents an acceptance of the Terms and Conditions.
BOOKINGS & DEPOSITS
The deposit payable to confirm a reservation is shown in the pricing section on each of the tour pages within this website. To confirm a tour booking, the deposit must be paid at the time of making the reservation by credit card or direct deposit. Credit cards accepted are Visa and MasterCard which incurs a 1.4% processing fee. If paying by cheque, Platinum Journeys will allow 7 days for the cheque to be received in our office.
CREDIT CARD FEES
If paying by credit card a transaction fee of 1.4% is applicable. Cards accepted are Visa and MasterCard. Amex is accepted by our booking agents which incurs a 1.8% processing fee.
AT TIME OF BOOKING
Passengers are asked to notify Platinum Journeys of any special requirements (for example health or diet) at the time the booking is made. Platinum Journeys will advise all third parties such as hotels and tour operators of these requirements and will endeavour to ensure they are met. However, we cannot guarantee that all special requirements will be met or available in all instances.
The final payment for your booking must be received in our office no later than 90 days prior to your departure date. This payment date will be clearly spelt out on your booking confirmations. For bookings made within 90 days of the tour departure the full tour payment will be required within 7 days.
Cancellation fees will be levied relative to the amount of notice given and must be received in writing or by email.
More than 90 days notice : Full refund less deposit
90 - 60 days before tour : 50% refund
Less than 60 days: no refund
ALTERNATIVE CREDIT OPTION
For cancellations with more than 30 days notice - 75% credit towards a future tour .
Applicable to Adventure Tours only.
Changing to another tour departure for the same tour is permitted if there is sufficient availability and the new date falls within 150 days of the old departure date. Requests must be made at least 60 days prior to travel. If an alternate date is unavailable or unsuitable and you cannot travel on the original date your booking will be subject to our standard cancellation terms detailed above.
The tour fares quoted on this website are per person twin share unless stated. Single supplements are applicable for solo travellers requesting single accommodation. Forced singles are also required to pay the single supplement (land adventures). The tour fares quoted on this website are valid for the 2020 and/or 2021 calendar year.
The tour fares quoted are in Australian Dollars (A$) and include Australian Goods and Services Tax (GST).
Platinum Journeys strongly advises passengers to take out travel insurance at the time of booking to cover any unforeseen circumstances leading to cancellation. We recommend this is done at the time of booking to insure your deposit. Cancellation Insurance, which only covers your deposit, can be purchased or alternatively you can purchase comprehensive travel insurance. Platinum Journeys or any of our agents can organise and issue this insurance for you.
Each passenger is entitled to take one medium size suitcase weighing no more than 16 kg. The sum of each case’s width, length and depth is not to exceed 150cm. Passengers may also take on board the coach one hand-luggage item to be stored in the overhead luggage racks. Weight of hand luggage is not to exceed 3 kg per person. Luggage limits are enforced on every tour. Passengers will be asked to leave their excess baggage behind in the event that the weight of the luggage exceeds our limits. The luggage is entirely at the passengers’ risk during the tour.
ITINERARY AND TOUR ARRANGEMENTS
Passengers accept that Platinum Journeys may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the passengers’ comfort and safety. Outback roads can occasionally be closed temporarily due to ceremony and other cultural considerations. In these circumstances Platinum Journeys will endeavour to make suitable alternative arrangements which may include detours from the itinerary. Platinum Journeys are unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.
RESPONSIBILITY & LIABILITY
Platinum Journeys accept no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of force majeure or other events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, industrial action or commercial flight disruptions. Passengers are advised that the service provided by Platinum Journeys is for booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, cruise lines, airlines, tours and other transportation companies. Platinum Journeys will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.
HEALTH & FITNESS - ADVENTURE TOURS
Most of our Adventure Tour itineraries contain guided sightseeing walks to natural attractions. As such passengers are required to have a reasonable level of fitness in order to participate in such walks. Some walking tracks have sections of uneven rocky ground and may be slippery. The walks on our tours vary in length, so please read your chosen itinerary for further information or contact one of our consultants who will be able to describe the walk to you. Whilst on a walk it is the responsibility of each passenger to carry adequate drinking water. Bottles are supplied as part of the travel pack which is included in each tour fare. Alternatively, passengers can source and bring another water bottle on tour. All Platinum Journeys vehicles feature a water refilling point. If passengers feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for passenger comfort and safety.
GENERAL MOBILITY AND SPECIAL ASSISTANCE - ALL TOURS
Passengers are required to have a reasonable level of mobility to be able to board and alight the vehicles unaided. Due to space restrictions aboard our vehicles we are unable to accommodate passengers who require the use of wheelchairs or walkers. Our vehicles are not equipped with wheelchair ramps or lifters. Passengers requiring physical or mental assistance must be accompanied by a companion who is willing and capable of providing such assistance.
LARGE GROUPS/EXCLUSIVE BOOKINGS
For large groups taking an entire departure, different terms and conditions apply. Please contact our office for details.
PARTICIPATION, ENJOYMENT & RISKS
Smoking is not permitted onboard any of Platinum Journey's vehicles.
Seat allocations onboard Platinum Journeys vehicles operate with a daily seat rotation system to ensure passengers enjoy different seating positions whilst on tour.
Passengers accept that tours include participation in activities which may involve certain risks and dangers beyond the control of Platinum Journeys. Such activities containing risks include but are not limited to, bush walking, swimming, and travelling in remote undeveloped locations.
Passengers accept that some itineraries include visits to and overnight stays in areas located some distance from hospitals, medical centres or other forms of professional medical facilities. This is particularly the case for Adventure Tours which travel through extremely remote country for several consecutive days.
Passengers accept that it is their responsibility to ensure that their health is in a state which will allow them to enjoy the tour and successfully complete the activities that the tour offers.
Passengers will not be permitted to continue on tours when in the opinion of the Platinum Journeys Tour Director, the passenger’s conduct or condition is placing their own or the safety of other passengers at risk, or is adversely affecting the enjoyment of other passengers; for whatever cause.
Platinum Journeys will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.
Should any dispute arise between Platinum Journeys and a passenger, it is agreed that formal proceedings in a Court or Tribunal will not commence until after the following process has been complied with:
A written notice specifying the nature of the dispute (“the notice”).
Following the issue of the notice, the parties will in good faith attempt to resolve the dispute by negotiation, mediation, expert determination or as otherwise agreed.
If the process for the resolution of the dispute is not agreed with within 7 days of the receipt of the notice, the parties must mediate the dispute. Mediation will be conducted in accordance with Rules and Regulations of the New South Wales Law Society, as at the date of the dispute. If the parties cannot agree, the Mediator will be appointed by the President of the Law Society of New South Wales, or nominee.
If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced. The laws applicable in New South Wales govern these Terms and Conditions and the parties submit to the jurisdiction of the Courts and/or Tribunals of New South Wales to herein determine any disputes between the parties.
While all the information in this is correct at time of publication, some details could possibly change. Please check at time of booking if you have any concerns about your privacy. Some photos are representative only.
The majority of the images on this website have been taken for Platinum Journeys by a private photographer. These images are copyright to Platinum Journeys and Flying Parrot.